SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of toynjoyshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of toynjoyshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Didnt get the items, after waiting nearly 4 months. Started the dispute and got my money back. Communication with the store was good and thats the only reason why I gave 5 star rating.
Just like the discription. About 4 weeks to Finland.
Unfortunately did not receive item, but very good communication and fast to process full refund. Thanks
I got my order though it takes a long time
PERFECT ;)
Order came. It's only been a long time. I ordered 07.05.20. Came 07.07.20. I liked everything. Thank you, I'm glad. See if I lose weight.☺& Middot;
parfait
Arrived fast. The product description is accurate I am satisfied and i hope will be effective Thank you
But I'm narrow this is 20 cm and I need more. But I did not want to add the store
It came. I wear 2 weeks, until I noticed nothing. Immediately I'll write what you need to wear in the afternoon. For the night shoot
Compliant but I do not know if it works
Excellent Product
Ok. Thanks
очень красивый, спасибо
very nice
Perfect
Ok like picture
It takes a long time to get there, but I finally get there and in good condition. I hope it works for me anyway.
Good evening, I just received the bracelet. Very pretty, a little big because it is worn on the wrist but it is not a problem. I give your store five stars because it took a long time to arrive because it is the customs and the French post office that hold the packages. The postman for more than two months passed only twice a week. It's not your fault. I am very happy. Thank you so much. Take care of yourself. Best regards.
Браслет красивый , действительно магнитный !Работает на похудение пока не понятно !
Es exactamente igual que la imagen y descripción. Sólo falta probarlo y ver los resultados.
Absolutely perfect and exactly like it says.
As in the image remains more than to test
Спасибо товар пришёл вовремя классный браслет. Рекомендую продовца
Super cute and light. Fast shipping